Delivery|Platinum Soc. Coop agr S.p.A

Shipping Times and Methods

We ship our products within Italy and across the European Union using reliable couriers such as TNT, FedEx, and BRT.
Orders are usually processed within 24–48 hours from payment confirmation (excluding Saturdays, Sundays, and public holidays).

Estimated delivery times:

Italy: 2–4 working days
European Union: 4–10 working days

Shipping of Fresh Vegetables

Fresh vegetables are carefully packaged to preserve their quality. As these are perishable goods, we strongly recommend that you receive the parcel at the first delivery attempt.

Delivery Responsibility

Once the package has been handed over to the courier, responsibility for delivery lies with the shipping service. We are not liable for delays beyond our control, except where otherwise required by applicable law.

Right of Withdrawal – Non-Perishable Products

Pursuant to Italian Legislative Decree 206/2005 (Consumer Code), you have the right to withdraw from the contract within 14 days of receiving the product, without having to provide any reason.

This right applies only to non-perishable items, such as preserved foods and other long-shelf-life products.

To exercise the right of withdrawal, please send written notice to:

Email: info@opplatinum.it
Subject: Order withdrawal – Order no. [insert number]

The items must be returned at your expense, within 14 days of the notice, in their original packaging and in unused, undamaged condition.

Once we receive the goods and verify their condition, a refund will be issued within 14 days.

Exclusions – Art. 59 of the Consumer Code

In accordance with Article 59 of Legislative Decree 206/2005, the right of withdrawal does not apply to:

Perishable products or items that may quickly deteriorate (e.g., fresh vegetables)
Sealed products that have been opened after delivery
Customised or made-to-order items