Terms and conditions of use

Terms and Conditions of Use and Sale

1. Scope

These Terms and Conditions govern the use of the website and the online sale of nickel-free fresh vegetables, nickel-free ready-made sauces and nickel-free tomato passata offered by Platinum Soc. Coop Agr. SpA (hereinafter the “Seller”).

Access to the website and the submission of an order imply full acceptance of these Terms and Conditions.

2. Seller Identification

Platinum Soc. Coop Agr. SpA
Registered office: C.da Piombo sn, 97100 Ragusa (RG) – Italy
Email: info@opplatinum.it

3. Products

The products offered for sale are described in the relevant product pages. Images are for illustrative purposes only and may not accurately represent the final product, especially fresh vegetables subject to seasonality.

Fresh vegetables are considered perishable goods pursuant to Article 59 of the Italian Consumer Code.

4. Website Registration

Registration on the website is required to place an order. Guest checkout is not permitted.

The user is responsible for the accuracy of the information provided and for safeguarding their login credentials.

5. Purchasing Process

The order is deemed concluded upon receipt of the order confirmation email.

The Seller reserves the right to refuse or cancel orders that are incomplete, incorrect or in the event of product unavailability.

6. Prices and Payments

All prices are expressed in Euros and include VAT, unless otherwise stated.

Payments may be made using the methods available on the website. Payment data are not stored by the Seller but are handled directly by payment service providers.

7. Shipping and Delivery

Shipments are carried out via selected couriers.

• Italy: estimated delivery within 48 working hours
• European Union: estimated delivery between 5 and 8 working days

Delivery times are indicative and not binding. Delays attributable to the courier do not entitle the customer to a refund, except as required by law.

For fresh products, customers must ensure availability at the time of delivery.

8. Delivery Responsibility

Once the goods are handed over to the courier, the risk of loss or damage passes to the customer, pursuant to Article 63 of the Italian Consumer Code.

Any issues must be reported within 48 hours of delivery.

9. Right of Withdrawal

Pursuant to Article 52 of the Italian Consumer Code, the customer may exercise the right of withdrawal within 14 days from receipt only for non-perishable products.

The right of withdrawal is excluded for:

• Fresh vegetables and other perishable goods
• Sealed products opened after delivery
• Personalised or custom-made products

10. Returns and Non-Conforming Products

In case of damaged or incorrect products, the customer must contact the Seller within 48 hours of delivery, providing photographic evidence.

After verification, the Seller will proceed with replacement or refund.

11. Limitation of Liability

The Seller shall not be liable for indirect damages, loss of opportunity or disruptions not directly attributable to the Seller.

12. Personal Data Processing

Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR). For further information, please refer to the Privacy Policy.

13. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law.

Any dispute shall be subject to the jurisdiction of the court of the consumer’s place of residence or domicile, if located in Italy.